Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for Indian users.

Respond to queries either in person, over the phone, or electronically, ensuring timely and effective IT support for Indian clients.

Diagnose and resolve technical hardware and software issues, offering step-by-step solutions tailored for Indian users' understanding.

Install, modify, and repair computer hardware and software, ensuring compatibility with local Indian network configurations.

Follow up with customers to ensure full resolution of issues, providing updates and guidance in a clear and accessible manner for Indian users.

Run diagnostic programs to resolve issues, escalating unresolved problems to appropriate IT support staff, adhering to Indian IT protocols.

Install computer peripherals for users, connecting printers, scanners, and other devices to ensure seamless operation within the Indian context.

Maintain and update technical documentation and IT asset inventory, ensuring accurate records are kept in compliance with Indian standards.

Set up accounts for new users and ensure proper password management, adhering to security policies relevant to Indian IT regulations.

Conduct daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, following Indian data protection guidelines.

Monitor and respond quickly to incoming tickets and emails, ensuring a high level of customer satisfaction among Indian users.

Assist with onboarding of new employees by setting up their workstations and providing initial IT training, tailored for Indian staff.

Diagnose and resolve hardware, software, and network problems for end-users, ensuring minimal disruption.

Provide timely and effective technical assistance via phone, email, or in-person to address user queries.

Perform routine system checks, updates, and maintenance to ensure optimal performance and security.

Configure and maintain network devices, ensuring seamless connectivity and data flow across the organization.

Install, configure, and update software applications on user devices, adhering to licensing agreements.

Repair or replace faulty hardware components, such as computers, printers, and peripherals.

Implement and monitor security measures to protect systems and data from unauthorized access and cyber threats.

Conduct training sessions for end-users on software applications and IT best practices.

Create and maintain detailed documentation of IT procedures, configurations, and troubleshooting steps.

Track and manage IT assets, including hardware, software licenses, and peripherals.

Provide remote technical assistance to users, resolving issues efficiently and effectively.

Implement and test data backup and recovery procedures to ensure business continuity.