Resolve complex IT issues, ensuring minimal downtime for critical business operations.

Manage and maintain IT infrastructure, including servers, networks, and security systems.

Provide technical support and troubleshooting for hardware, software, and network problems.

Implement and manage IT security protocols to protect data and prevent cyber threats.

Install, configure, and update software applications and operating systems.

Monitor system performance and identify areas for improvement and optimization.

Document IT procedures, configurations, and troubleshooting steps for future reference.

Collaborate with other IT professionals to implement new technologies and solutions.

Train end-users on IT systems and software to improve their proficiency and productivity.

Manage IT assets, including hardware and software licenses, ensuring compliance.

Perform regular system backups and disaster recovery tests to ensure data protection.

Assist in IT audits and compliance checks to meet regulatory requirements.

Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.

Provide comprehensive technical assistance to end-users, addressing their IT-related queries and problems.

Maintain and optimize network infrastructure, ensuring seamless connectivity and performance.

Install, configure, and update software applications on user devices and servers.

Repair or replace faulty hardware components, ensuring minimal disruption to IT operations.

Implement and maintain security measures to protect systems and data from threats.

Monitor system performance and identify potential issues before they escalate.

Create and maintain detailed documentation of IT systems, configurations, and procedures.

Conduct training sessions for end-users on IT systems and software applications.

Coordinate with vendors for hardware and software support, ensuring timely resolution of issues.

Track and manage IT assets, including hardware, software licenses, and network devices.