Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Install, configure, and maintain computer systems, printers, and other peripherals for end-users.

Diagnose and resolve technical hardware and software issues, ensuring timely resolution and minimal disruption.

Respond to user requests for technical assistance via phone, email, or in-person, offering clear and helpful solutions.

Document all support activities, solutions, and user interactions in a detailed and organized manner.

Manage and maintain user accounts, permissions, and access rights within the organization's IT systems.

Conduct regular system maintenance, including software updates, patches, and security checks, to ensure optimal performance.

Assist in the development and maintenance of IT support documentation and knowledge base articles for common issues.

Train end-users on basic hardware and software usage, promoting self-sufficiency and reducing support requests.

Collaborate with other IT professionals to escalate complex issues and implement effective solutions.

Diagnose and resolve hardware, software, and network problems for end-users, ensuring minimal disruption.

Provide timely and effective technical assistance via phone, email, or in-person to address user queries.

Perform routine system updates, patches, and configurations to maintain optimal performance and security.

Monitor network infrastructure for performance bottlenecks, security threats, and connectivity issues.

Repair or replace faulty hardware components, such as computers, printers, and peripherals.

Install and configure software applications, ensuring compatibility and proper functionality.

Conduct training sessions for end-users on software applications and IT best practices.

Implement and maintain security measures to protect systems and data from unauthorized access.

Create and maintain documentation for IT procedures, configurations, and troubleshooting steps.

Track and manage IT assets, including hardware, software licenses, and peripherals.

Provide remote technical assistance to users located off-site, resolving issues efficiently.

Perform data backups and implement recovery procedures to ensure data integrity.