Diagnose and resolve hardware, software, and network problems for end-users, ensuring minimal disruption.

Provide technical assistance and support to users via phone, email, or in-person, addressing their IT-related queries.

Perform routine system maintenance tasks, including software updates, patch management, and system optimization.

Configure and maintain network devices, such as routers, switches, and firewalls, ensuring network stability.

Repair or replace faulty hardware components, such as computers, printers, and peripherals, ensuring operational efficiency.

Install and configure software applications on user devices, ensuring compatibility and proper functionality.

Implement and maintain security measures, such as antivirus software and firewalls, to protect systems from threats.

Conduct training sessions for end-users on IT systems and software, improving their technical proficiency.

Create and maintain documentation for IT procedures, troubleshooting steps, and system configurations.

Manage IT hardware and software inventory, tracking assets and ensuring proper allocation.

Provide remote technical support to users, resolving issues without requiring physical presence.

Implement and test data backup and recovery procedures, ensuring data integrity and availability.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Install, configure, and maintain computer systems, software, and networks, ensuring optimal performance and security.

Diagnose and resolve technical problems, either remotely or on-site, using troubleshooting techniques and tools.

Document technical issues, solutions, and procedures in a clear and concise manner for future reference.

Train users on computer systems and software applications, providing guidance and support to enhance their technical skills.

Manage and maintain IT inventory, including hardware, software licenses, and documentation, ensuring accurate records.

Collaborate with other IT professionals to implement and maintain IT infrastructure, ensuring seamless operations.

Monitor system performance and security, identifying and addressing potential issues to prevent disruptions.

Implement and maintain security measures, such as firewalls, antivirus software, and access controls, to protect data and systems.

Stay up-to-date with the latest technology trends and advancements, continuously improving technical skills and knowledge.

Assist in the development and implementation of IT policies and procedures, ensuring compliance with industry standards and regulations.

Provide support for mobile devices and related technologies, ensuring seamless connectivity and functionality.

Manage and maintain user accounts and access permissions, ensuring data security and confidentiality.

Perform regular system backups and disaster recovery procedures, ensuring data integrity and availability.

Evaluate and recommend hardware and software upgrades, ensuring optimal performance and compatibility.