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Onsite Support Engineer

Overview, Education, Careers Types, Skills, Career Path, Resources

Onsite Support Engineers provide technical assistance at client locations. They troubleshoot hardware/software issues, install systems, and ensure smooth IT operations, offering crucial on-the-spot support.

Average Salary

₹3,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Troubleshooting and Problem-Solving
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    Hardware and Software Installation & Configuration
    -
    Network Support and Maintenance
    -
    Customer Service and Communication
    -
    Operating Systems Knowledge (Windows, Linux)
    -
    Remote Support Tools and Techniques
    -
    IT Security Fundamentals
    -
    Documentation and Reporting
    -
    Active Directory and User Management
    -
    Cloud Computing Basics
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
    -
    Problem-Solving
    -
    Customer Service
    -
    Time Management
    -
    Adaptability
    -
    Teamwork
    -
    Stress Management
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Operating Systems
    -
    Hardware Troubleshooting
    -
    Networking Fundamentals
    -
    Remote Support Tools
    -
    Customer Service
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    Scripting and Automation
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    Cloud Computing
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    Virtualization Technologies
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    Mobile Device Support
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    IT Security Fundamentals
Duties and Responsiblities

Task

95%

Provide on-site technical support to end-users, resolving hardware, software, and network issues promptly.

90%

Install, configure, and maintain computer systems, printers, and other peripherals at client locations.

85%

Troubleshoot and resolve network connectivity problems, ensuring seamless communication for users.

80%

Diagnose and repair hardware failures, replacing components as needed to minimize downtime.

75%

Offer timely and effective solutions for software-related problems, including application errors and system crashes.

70%

Document all support activities, resolutions, and configurations accurately in the ticketing system.

65%

Train end-users on the proper use of hardware and software, promoting self-sufficiency and reducing support requests.

60%

Manage and maintain inventory of IT equipment, ensuring adequate stock levels and proper asset tracking.

55%

Collaborate with remote support teams to escalate and resolve complex technical issues efficiently.

50%

Conduct regular system maintenance and updates to ensure optimal performance and security.

Work Activities

95%

Diagnose and resolve hardware issues on desktops, laptops, and servers efficiently.

92%

Install, configure, and update software applications for end-users.

90%

Provide network connectivity support and resolve basic network issues.

88%

Offer technical assistance and guidance to end-users onsite.

85%

Perform routine system maintenance and updates to ensure optimal performance.

82%

Configure and troubleshoot peripheral devices like printers and scanners.

80%

Log, track, and resolve support tickets in a timely manner.

78%

Create and maintain documentation for common issues and resolutions.

75%

Implement and enforce security protocols to protect company data.

72%

Manage and track IT equipment inventory onsite.

70%

Provide remote technical support using tools like TeamViewer.

68%

Coordinate with vendors for hardware repairs and software updates.

Detailed Work Profile

Interests