Operation Support Engineer

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

IT Infrastructure Management

Incident Management

Problem Management

Change Management

Monitoring and Alerting

Automation and Scripting

Networking Fundamentals

Operating Systems Knowledge

Database Management

Cloud Computing

Security Awareness

Communication and Collaboration

Problem-Solving and Analytical Skills

IT Automation Tools

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Problem-Solving

Communication

Teamwork and Collaboration

Adaptability and Flexibility

Time Management and Prioritization

Stress Management

Attention to Detail

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Linux Administration

Networking Fundamentals

Cloud Computing (AWS, Azure, GCP)

Scripting and Automation (Python, Bash)

Monitoring and Alerting Tools

Database Management (SQL, NoSQL)

Incident Management

Version Control (Git)

Containerization (Docker, Kubernetes)

Configuration Management

Duties and Responsiblities

Task

95%

Resolve critical system outages and performance bottlenecks to ensure smooth operations.

92%

Monitor system performance using tools like Nagios, Zabbix, or Prometheus and take proactive actions.

90%

Implement and maintain robust backup and disaster recovery procedures for data protection.

88%

Automate routine tasks using scripting languages such as Python, Bash, or Ansible.

85%

Collaborate with development teams to deploy new applications and system updates.

82%

Manage and maintain cloud infrastructure on platforms like AWS, Azure, or GCP.

80%

Troubleshoot and resolve hardware and software issues in a timely manner.

78%

Document system configurations, procedures, and troubleshooting steps for knowledge sharing.

75%

Ensure compliance with security policies and industry best practices.

72%

Participate in on-call rotation to provide 24/7 support for critical systems.

70%

Perform regular security audits and vulnerability assessments to identify risks.

68%

Manage and maintain user accounts and access permissions.

Work Activities

95%

Resolving critical system incidents swiftly to minimize downtime and maintain operational stability.

92%

Continuously monitoring system performance and health to identify and address potential issues proactively.

90%

Diagnosing and resolving complex technical issues across various systems and applications.

88%

Optimizing system configurations and performance to ensure efficient and reliable operations.

85%

Implementing automation scripts and tools to streamline operational tasks and reduce manual effort.

82%

Managing and coordinating system changes to minimize disruptions and ensure smooth transitions.

80%

Creating and maintaining detailed documentation of systems, processes, and procedures.

78%

Collaborating with cross-functional teams to address technical challenges and improve system reliability.

75%

Analyzing system capacity and planning for future growth to ensure scalability and performance.

72%

Ensuring systems comply with security policies and standards to protect against vulnerabilities and threats.

70%

Working with vendors to resolve issues and ensure timely delivery of services and support.

68%

Participating in disaster recovery planning and testing to ensure business continuity.

Detailed Work Profile

Interests