Technical Support Engineers provide assistance to customers experiencing technical issues with products or services. They troubleshoot problems, offer solutions, and ensure customer satisfaction. This role requires strong problem-solving skills and excellent communication abilities.

• Key Responsibilities:
  • Diagnosing and resolving technical issues.
  • Providing timely and accurate feedback to customers.
  • Documenting technical knowledge in the form of notes and manuals.
  • Escalating unresolved issues to appropriate internal teams.