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Product Support Engineer

Overview, Education, Careers Types, Skills, Career Path, Resources

Product Support Engineers assist customers, troubleshoot issues, and ensure smooth product usage. They provide technical assistance and resolve problems.

Average Salary

₹4,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Technical Troubleshooting
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    Customer Communication
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    Product Knowledge
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    Problem-Solving
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    Remote Support Tools
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    Ticketing Systems
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    Operating Systems and Platforms
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    Networking Fundamentals
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    Database Knowledge
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    Scripting and Automation
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    Cloud Computing Concepts
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    Documentation and Knowledge Base Management
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving Abilities
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    Empathy and Customer Service
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    Time Management
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    Adaptability
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    Teamwork and Collaboration
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    Stress Management
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    Technical Proficiency
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Operating Systems
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    Networking Fundamentals
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    Cloud Computing Platforms
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    Database Management
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    Scripting and Automation
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    Customer Relationship Management (CRM) Software
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    Remote Desktop Software
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    Virtualization Technologies
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    Log Analysis
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    Mobile Device Support
Duties and Responsiblities

Task

Work Activities

95%

Diagnose and resolve complex technical issues reported by customers, ensuring minimal downtime.

92%

Communicate effectively with customers via phone, email, or chat to understand their issues and provide solutions.

90%

Maintain in-depth knowledge of the product to effectively assist customers and resolve their queries.

88%

Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.

85%

Create and maintain documentation, FAQs, and knowledge base articles to assist customers and internal teams.

82%

Escalate complex issues to higher-level support or engineering teams, ensuring prompt resolution.

80%

Provide remote assistance to customers, guiding them through troubleshooting steps and resolving issues.

78%

Assist customers with software updates, installations, and configurations, ensuring smooth transitions.

75%

Collect customer feedback and relay it to the product development team for continuous improvement.

72%

Conduct training sessions for customers and internal teams on product features and troubleshooting techniques.

70%

Monitor product performance and identify potential issues, proactively addressing them before they impact customers.

68%

Report software bugs and issues to the development team, providing detailed information for efficient resolution.

Detailed Work Profile

Interests