Production Support Analyst

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Incident Management

Problem Management

Change Management

Monitoring and Alerting

Scripting and Automation

Database Management

Cloud Computing

Operating Systems

Networking

ITIL Framework

Communication Skills

Problem-Solving

DevOps Principles

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Problem-Solving

Communication

Teamwork and Collaboration

Time Management

Adaptability

Stress Management

Attention to Detail

Analytical Skills

Decision-Making

Documentation

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

SQL and Database Management

Operating Systems (Linux/Unix & Windows)

Scripting and Automation (Python, Shell)

Cloud Computing (AWS, Azure, GCP)

Monitoring Tools (Nagios, Splunk, Prometheus)

Networking Fundamentals

ITIL Framework

Communication and Collaboration

Problem-Solving and Analytical Skills

Basic Knowledge of DevOps Principles

Virtualization Technologies (VMware, Hyper-V)

Web Server Technologies (Apache, Nginx, IIS)

Duties and Responsiblities

Task

Work Activities

95%

Swiftly address and resolve production incidents to minimize downtime and maintain system stability.

92%

Identify root causes of recurring issues through detailed analysis and troubleshooting techniques.

90%

Continuously monitor system performance and health using monitoring tools and dashboards.

88%

Implement and manage changes to production systems following established change management processes.

85%

Provide support during software releases, ensuring smooth deployments and minimal disruption.

82%

Automate repetitive tasks and processes to improve efficiency and reduce manual errors.

80%

Optimize system performance by identifying and resolving bottlenecks and inefficiencies.

78%

Assist end-users with production-related issues and provide timely and effective solutions.

75%

Maintain and update documentation related to production systems and processes.

72%

Work closely with development, QA, and other teams to resolve issues and improve system reliability.

70%

Ensure production systems comply with security policies and standards.

68%

Assist in capacity planning activities to ensure systems can handle future workloads.

Detailed Work Profile

Interests