Production Support Engineer

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Incident Management

Problem Management

Change Management

Monitoring and Alerting

Scripting and Automation

Database Management

Cloud Computing

Operating Systems

Networking Fundamentals

Communication Skills

ITIL Framework

DevOps Principles

Log Analysis

Problem-Solving Skills

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Problem-Solving

Communication

Time Management

Adaptability

Teamwork

Stress Management

Analytical Skills

Attention to Detail

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Linux Fundamentals

SQL and Database Management

Cloud Computing (AWS, Azure, GCP)

Scripting and Automation (Python, Shell)

Monitoring and Alerting Tools

Networking Fundamentals

ITIL Framework

Communication and Collaboration

Problem-Solving and Analytical Skills

DevOps Concepts

Containerization (Docker, Kubernetes)

Version Control Systems (Git)

Web Server Technologies (Apache, Nginx)

Log Analysis Tools (ELK Stack, Splunk)

Duties and Responsiblities

Task

95%

Resolve critical production incidents, ensuring minimal downtime and maintaining system stability.

92%

Monitor system performance and proactively identify potential issues before they impact users.

90%

Collaborate with development teams to troubleshoot and debug complex application problems.

88%

Implement and maintain monitoring tools and dashboards to provide real-time visibility into system health.

85%

Develop and maintain documentation for production support processes and procedures.

82%

Participate in root cause analysis of production issues and implement preventative measures.

80%

Automate routine tasks and processes to improve efficiency and reduce manual effort.

78%

Manage and coordinate deployments of new releases and patches to production environments.

75%

Provide on-call support and respond to alerts outside of normal business hours.

72%

Work with vendors to resolve issues related to third-party software and hardware.

70%

Ensure compliance with security policies and procedures in production environments.

68%

Train junior team members on production support tools and processes.

65%

Contribute to the development of disaster recovery plans and participate in testing.

62%

Manage user access and permissions in production systems.

60%

Participate in regular team meetings and provide updates on ongoing issues.

Work Activities

95%

Swiftly address and resolve production incidents to minimize downtime and maintain system stability.

92%

Continuously monitor system performance and health, identifying potential issues before they escalate.

90%

Conduct thorough root cause analysis for production issues, implementing preventive measures.

88%

Provide support during application deployments, ensuring smooth and successful releases.

85%

Optimize system performance through tuning and configuration adjustments for efficiency.

82%

Automate repetitive tasks and processes to improve efficiency and reduce manual errors.

80%

Collaborate with development, QA, and other teams to ensure effective communication and issue resolution.

78%

Maintain comprehensive documentation of systems, processes, and troubleshooting steps.

75%

Adhere to change management processes for all production changes, ensuring minimal disruption.

72%

Assist in capacity planning activities to ensure systems can handle future growth and demand.

70%

Ensure systems comply with security policies and standards, addressing vulnerabilities promptly.

Detailed Work Profile

Interests