Gather and document detailed business requirements from stakeholders to align Salesforce solutions with business goals.

Analyze existing business processes and workflows to identify areas for improvement and optimization within Salesforce.

Create and maintain comprehensive documentation, including process flows, use cases, and user stories, for Salesforce implementations.

Collaborate with Salesforce developers and administrators to translate business requirements into technical specifications and solutions.

Conduct user acceptance testing (UAT) to ensure Salesforce solutions meet business requirements and function as expected.

Provide training and support to end-users on Salesforce functionalities and best practices to maximize user adoption.

Develop and maintain Salesforce reports and dashboards to provide insights into business performance and key metrics.

Stay updated with the latest Salesforce features and updates to recommend and implement innovative solutions.

Manage and prioritize Salesforce enhancement requests and bug fixes to ensure timely resolution and continuous improvement.

Participate in Salesforce project planning and execution, ensuring adherence to timelines and budgets.

Gathering and documenting business requirements from stakeholders using interviews, workshops, and surveys.

Configuring Salesforce settings, objects, fields, workflows, and validation rules to meet business needs.

Analyzing data to identify trends, patterns, and insights that can improve business processes and decision-making.

Creating visual representations of business processes to identify areas for improvement and optimization.

Writing user stories to define the features and functionality of Salesforce solutions from the user's perspective.

Conducting thorough testing of Salesforce configurations and customizations to ensure they meet requirements and function correctly.

Communicating with stakeholders to provide updates, gather feedback, and manage expectations throughout the project lifecycle.

Creating and maintaining documentation for Salesforce configurations, processes, and training materials.

Providing training to end-users on how to use Salesforce effectively and efficiently.

Developing reports and dashboards to track key performance indicators (KPIs) and provide insights into business performance.

Managing changes to Salesforce configurations and processes to minimize disruption and ensure smooth adoption.

Staying up-to-date with the latest Salesforce releases and features and evaluating their potential impact on the organization.