Server Support Engineer

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Server Hardware Knowledge

Operating System Expertise

Networking Fundamentals

Virtualization Technologies

Scripting and Automation

Storage Management

Monitoring and Alerting

Security Best Practices

Troubleshooting and Problem Solving

Backup and Disaster Recovery

Cloud Computing

Database Administration Basics

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Communication Skills

Problem-Solving

Time Management

Teamwork and Collaboration

Adaptability

Customer Service

Stress Management

Analytical Thinking

Attention to Detail

Active Listening

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Server Hardware Knowledge

Operating Systems (Windows & Linux)

Networking Fundamentals

Virtualization Technologies

Cloud Computing Platforms

Scripting and Automation

Database Management

Security Best Practices

Monitoring and Alerting Tools

Backup and Disaster Recovery

Troubleshooting and Problem-Solving

Communication and Documentation

Duties and Responsiblities

Task

95%

Resolve critical server outages and performance issues promptly to minimize downtime.

92%

Provide technical support and troubleshooting assistance to end-users and IT staff.

90%

Monitor server performance, identify bottlenecks, and implement optimization strategies.

88%

Install, configure, and maintain server hardware and software, including operating systems.

85%

Implement and maintain server security measures, such as firewalls and intrusion detection systems.

82%

Perform regular server backups and disaster recovery tests to ensure data integrity.

80%

Document server configurations, procedures, and troubleshooting steps for future reference.

78%

Collaborate with other IT teams to ensure seamless integration of server infrastructure.

75%

Manage user accounts, permissions, and access rights on servers.

72%

Apply patches and updates to server software to address security vulnerabilities.

70%

Maintain inventory of server hardware and software assets.

68%

Participate in on-call rotation to provide after-hours support for critical server issues.

Work Activities

95%

Continuously monitor server performance, health, and security using specialized tools and dashboards.

92%

Quickly address and resolve server-related incidents, minimizing downtime and impact on users.

90%

Perform routine server maintenance tasks, including patching, updates, and configuration changes.

88%

Diagnose and troubleshoot complex server issues, identifying root causes and implementing effective solutions.

85%

Provide technical support to end-users and other IT staff regarding server-related issues and requests.

82%

Implement and maintain server security measures, including firewalls, intrusion detection systems, and access controls.

80%

Manage server backup and recovery processes, ensuring data integrity and availability in case of disasters.

78%

Optimize server performance by identifying and resolving bottlenecks, tuning configurations, and upgrading hardware.

75%

Create and maintain detailed documentation of server configurations, procedures, and troubleshooting steps.

72%

Automate repetitive server tasks using scripting and automation tools to improve efficiency and reduce errors.

70%

Monitor server resource utilization and plan for future capacity needs to ensure optimal performance and scalability.

68%

Work with server hardware and software vendors to resolve issues, obtain support, and evaluate new technologies.

Detailed Work Profile

Interests