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Service Analyst

Overview, Education, Careers Types, Skills, Career Path, Resources

Service Analysts ensure IT services meet business needs. They monitor systems, resolve issues, and improve service delivery for optimal performance.

Average Salary

₹4,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    IT Service Management (ITSM)
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    Incident Management
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    Problem Management
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    Change Management
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    Service Request Fulfillment
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    Service Level Agreement (SLA) Management
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    IT Infrastructure Knowledge
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    Service Desk Operations
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    IT Support
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    Technical Troubleshooting
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    Remote Support
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    Customer Service
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    Communication Skills
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    Analytical Skills
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    Documentation
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Customer Service Orientation
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    Time Management
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    Adaptability
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    Teamwork and Collaboration
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    Stress Management
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    ITIL Framework Knowledge
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    Service Desk Software Proficiency
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    Troubleshooting and Diagnostics
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    Network Fundamentals
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    Operating Systems Knowledge
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    Communication Skills
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    Remote Desktop Support
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    Cloud Computing Basics
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    Scripting and Automation
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    Database Management Basics
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    Cybersecurity Awareness
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    Active Directory Management
Duties and Responsiblities

Task

95%

Incident Management: Resolve service-related incidents promptly to minimize disruptions.

92%

Problem Management: Identify and resolve root causes of recurring service issues.

90%

Service Request Fulfillment: Process and fulfill service requests efficiently.

88%

Change Management: Implement changes to IT services with minimal impact.

85%

Service Monitoring: Monitor service performance and availability proactively.

82%

User Support: Provide technical support and guidance to end-users.

80%

Documentation: Maintain accurate documentation of service processes and configurations.

78%

Collaboration: Work with cross-functional teams to resolve complex issues.

75%

Reporting: Generate reports on service performance and key metrics.

72%

Training: Provide training to users on new services and technologies.

Work Activities

95%

Resolving IT incidents promptly to minimize disruptions and maintain service levels.

92%

Identifying root causes of recurring issues and implementing permanent solutions.

90%

Processing and fulfilling service requests from users efficiently and accurately.

88%

Implementing changes to IT systems with minimal impact on service availability.

85%

Monitoring IT infrastructure and applications to detect and prevent potential issues.

82%

Providing technical assistance and guidance to end-users for IT-related problems.

80%

Creating and maintaining documentation for IT processes, procedures, and configurations.

78%

Liaising with vendors to resolve issues and ensure service level agreements are met.

75%

Generating reports on IT service performance, incidents, and trends for analysis.

72%

Sharing knowledge and best practices with team members to improve overall service quality.

Detailed Work Profile

Interests