Manage and resolve critical incidents, ensuring minimal disruption to service delivery for Indian clients.

Oversee service delivery processes, ensuring adherence to SLAs and quality standards for Indian operations.

Collaborate with cross-functional teams to implement service improvements and optimizations for Indian customers.

Monitor service performance metrics, identifying trends and areas for improvement specific to the Indian market.

Provide technical support and guidance to resolve complex service-related issues for Indian clients.

Develop and maintain documentation for service delivery processes and procedures relevant to Indian operations.

Conduct regular service reviews with Indian clients, addressing concerns and identifying opportunities for growth.

Participate in the planning and execution of service delivery projects, ensuring alignment with Indian business requirements.

Train and mentor junior service delivery engineers on best practices and procedures for Indian clients.

Stay updated on industry trends and technologies, recommending innovative solutions to enhance service delivery in India.

Resolving service-related incidents promptly to minimize disruptions and maintain service levels.

Identifying root causes of recurring issues and implementing permanent fixes.

Executing planned changes to IT systems and services with minimal impact.

Continuously monitoring service performance and availability using monitoring tools.

Keeping clients informed about service status, incidents, and planned changes.

Ensuring services meet agreed-upon service level agreements (SLAs).

Creating and maintaining documentation for service processes and configurations.

Automating routine tasks to improve efficiency and reduce manual errors.

Analyzing service demand and planning for future capacity needs.

Coordinating with third-party vendors to ensure service delivery.

Generating reports on service performance and key metrics.

Providing training to end-users and internal teams on service usage.