Analyze service performance data to identify trends and areas for improvement, ensuring optimal service delivery.

Develop and maintain service management processes and procedures aligned with ITIL best practices.

Manage and resolve service-related incidents and problems, minimizing disruptions to business operations.

Collaborate with cross-functional teams to implement service improvements and new service offerings.

Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality.

Conduct regular service reviews with stakeholders to gather feedback and identify areas for enhancement.

Participate in change management processes to ensure smooth and controlled implementation of service changes.

Maintain accurate documentation of service management processes, procedures, and configurations.

Provide training and support to IT staff on service management processes and tools.

Identify and mitigate risks associated with service delivery, ensuring business continuity.

Manage vendor relationships related to service management tools and services.

Contribute to the development of service management strategies and roadmaps.

Resolving service disruptions swiftly to minimize impact on business operations.

Identifying and resolving root causes of recurring incidents to prevent future disruptions.

Overseeing changes to IT systems to minimize risks and ensure smooth transitions.

Defining and monitoring service level agreements (SLAs) to meet business needs.

Maintaining accurate records of IT assets and their configurations.

Ensuring IT services can recover quickly in the event of a disaster.

Forecasting and planning for future IT service demands.

Creating reports on IT service performance and availability.

Communicating with customers about service issues and updates.

Identifying and implementing improvements to IT service management processes.

Managing relationships with IT service vendors.

Creating and maintaining a knowledge base of IT service information.