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Service Management Analyst

Overview, Education, Careers Types, Skills, Career Path, Resources

Service Management Analysts ensure IT services meet business needs. They analyze, improve, and maintain service quality, focusing on efficiency and customer satisfaction.

Average Salary

₹6,00,000

Growth

medium

Satisfaction

medium

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    ITIL Framework Knowledge
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    Incident Management
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    Problem Management
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    Change Management
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    Service Request Management
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    Service Level Management
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    Configuration Management
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    IT Service Desk Operations
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    Root Cause Analysis
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    IT Service Reporting
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    Automation and Orchestration
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    Knowledge Management
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    Technical Skills

    Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

      Duties and Responsiblities