Functional Skills
Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.
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ITIL Framework Knowledge
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Incident Management
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Problem Management
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Change Management
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Service Request Management
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Service Level Management
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Configuration Management
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IT Service Desk Operations
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Root Cause Analysis
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IT Service Reporting
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Automation and Orchestration
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Knowledge Management
Soft Skills
Communication, teamwork, and critical thinking to ensure seamless project execution.
Technical Skills
Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.