Troubleshoot and resolve complex technical issues related to website functionality, server performance, and network connectivity for optimal user experience.

Provide timely and effective technical support to end-users, addressing inquiries and resolving issues related to website access, features, and performance.

Monitor website performance using various tools and metrics, proactively identifying and addressing potential issues to ensure high availability and reliability.

Collaborate with development and operations teams to implement website updates, patches, and enhancements, ensuring seamless integration and minimal disruption.

Document technical issues, solutions, and support procedures to build a comprehensive knowledge base for future reference and training.

Perform regular website maintenance tasks, including security audits, database optimization, and content updates, to ensure optimal performance and security.

Manage and maintain website infrastructure, including servers, databases, and network components, ensuring optimal performance and security.

Participate in on-call rotation to provide after-hours support for critical website issues, ensuring minimal downtime and impact on users.

Diagnose and resolve hardware, software, and network problems reported by end-users, ensuring minimal downtime.

Perform regular system updates, patches, and backups to maintain system stability and security.

Provide technical assistance and guidance to end-users, addressing their queries and resolving their issues promptly.

Monitor network performance and security, identifying and addressing potential issues to ensure optimal network operation.

Install and configure new hardware components, such as servers, workstations, and peripherals, ensuring proper functionality.

Configure and customize software applications to meet specific user requirements and organizational needs.

Implement and maintain security measures, such as firewalls, antivirus software, and access controls, to protect systems and data.

Create and maintain documentation for system configurations, procedures, and troubleshooting steps for future reference.

Coordinate with vendors for hardware and software support, maintenance, and upgrades, ensuring timely resolution of issues.

Manage and track IT assets, including hardware and software licenses, ensuring accurate inventory records.

Conduct training sessions for end-users on new systems and software, promoting effective utilization of IT resources.