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Support Analyst

Overview, Education, Careers Types, Skills, Career Path, Resources

Support Analysts provide technical assistance, troubleshoot issues, and ensure smooth IT operations. They are vital for maintaining system efficiency and user satisfaction.

Average Salary

₹4,00,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Technical Troubleshooting
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    Customer Service
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    IT Ticketing Systems
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    Operating Systems Knowledge
    -
    Network Troubleshooting
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    Communication Skills
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    Remote Desktop Support
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    Hardware Troubleshooting
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    Problem-Solving Skills
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    Time Management
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    IT Security Awareness
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Customer Service Orientation
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    Adaptability
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    Time Management
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    Teamwork and Collaboration
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    Stress Management
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    Analytical Thinking
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    Patience
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    Active Listening
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Operating Systems
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    Networking Fundamentals
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    Hardware Troubleshooting
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    Remote Support Tools
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    Scripting and Automation
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    Cloud Computing
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    Virtualization
Duties and Responsiblities

Task

95%

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

92%

Respond to queries either in person, over the phone, or electronically, ensuring timely and effective resolutions.

90%

Diagnose system errors and other issues, employing problem-solving skills to identify root causes and implement solutions.

88%

Follow standard help desk procedures, accurately logging all help desk interactions and documenting solutions.

85%

Identify and escalate situations requiring urgent attention, ensuring critical issues are addressed promptly.

82%

Stay current with system information, changes, and updates, maintaining a strong understanding of IT infrastructure.

80%

Assist in the creation of user guides and FAQs for end-users, promoting self-service and reducing support requests.

78%

Collaborate with other IT staff to resolve complex issues, contributing to a team-oriented problem-solving environment.

75%

Test and evaluate new technologies, providing feedback on usability and performance to improve IT service delivery.

72%

Manage and maintain IT inventory, ensuring accurate records of hardware and software assets.

Work Activities

95%

Resolving technical incidents promptly to minimize disruptions for end-users.

92%

Diagnosing and troubleshooting hardware, software, and network issues efficiently.

90%

Providing timely and effective technical support to end-users via various channels.

88%

Monitoring system performance and identifying potential issues proactively.

85%

Managing and prioritizing support tickets using ticketing systems effectively.

82%

Creating and updating knowledge base articles for common issues and solutions.

80%

Installing and configuring software applications on user devices.

78%

Performing basic hardware maintenance and repairs on computer systems.

75%

Assisting with network connectivity issues and troubleshooting network problems.

72%

Ensuring compliance with security policies and procedures.

70%

Creating and maintaining documentation for IT processes and procedures.

68%

Providing remote technical assistance to users in different locations.

Detailed Work Profile

Interests