Technical Support Specialists provide assistance to customers and internal teams, troubleshooting technical issues related to software, hardware, and network systems. They diagnose problems, offer solutions, and document support interactions to improve user satisfaction and system efficiency.

• Key Responsibilities:
  • Diagnosing and resolving technical issues.
  • Providing step-by-step solutions to end-users.
  • Documenting technical issues and resolutions.
  • Escalating complex problems to higher-level support.
  • Ensuring customer satisfaction through effective communication.