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Tech. Support Engg

Overview, Education, Careers Types, Skills, Career Path, Resources

Tech Support Engineers troubleshoot hardware/software issues, offering technical assistance to clients. Vital for IT infrastructure and customer satisfaction.

Average Salary

₹3,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Technical Troubleshooting
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    Customer Service & Communication
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    Operating Systems Knowledge
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    Networking Fundamentals
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    Hardware & Software Support
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    Remote Support Tools
    -
    Problem Solving & Analytical Skills
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    Documentation & Reporting
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    Cybersecurity Awareness
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    Cloud Computing Basics
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    Technical Skills

    Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

      Duties and Responsiblities

      Task

      95%

      Provide technical assistance and support for incoming queries and issues related to software, hardware, and systems.

      90%

      Diagnose and troubleshoot technical problems, offering step-by-step solutions to end-users.

      85%

      Document technical issues, solutions, and customer interactions in a detailed and organized manner.

      80%

      Escalate unresolved issues to appropriate internal teams, ensuring timely resolution and customer satisfaction.

      75%

      Install, configure, and update software and hardware components as required by end-users or the IT department.

      70%

      Conduct remote desktop support sessions to diagnose and resolve technical issues efficiently.

      65%

      Create and maintain technical documentation, FAQs, and knowledge base articles for common issues.

      60%

      Train end-users on software and hardware usage, promoting self-sufficiency and reducing support requests.

      55%

      Monitor system performance and identify potential issues, proactively addressing them before they impact users.

      50%

      Collaborate with other IT professionals to improve support processes and enhance the overall user experience.

      Work Activities

      Detailed Work Profile

      Interests