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Tech. Support Engg

Overview, Education, Careers Types, Skills, Career Path, Resources

Tech Support Engineers troubleshoot hardware/software issues, offering technical assistance to clients. Vital for IT infrastructure and customer satisfaction.

Average Salary

₹3,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Technical Troubleshooting
    -
    Customer Service & Communication
    -
    Operating Systems Knowledge
    -
    Networking Fundamentals
    -
    Hardware & Software Support
    -
    Remote Support Tools
    -
    Problem Solving & Analytical Skills
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    Documentation & Reporting
    -
    Cybersecurity Awareness
    -
    Cloud Computing Basics
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Empathy
    -
    Time Management
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    Adaptability
    -
    Teamwork
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    Stress Management
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

    -
    Operating Systems
    -
    Networking Fundamentals
    -
    Hardware Troubleshooting
    -
    Software Troubleshooting
    -
    Remote Support Tools
    -
    Customer Service Skills
    -
    Cloud Computing
    -
    Scripting and Automation
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    Cybersecurity Basics
    -
    Virtualization Technologies
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    Mobile Device Support
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    Database Management
Duties and Responsiblities

Task

95%

Provide technical assistance and support for incoming queries and issues related to software, hardware, and systems.

90%

Diagnose and troubleshoot technical problems, offering step-by-step solutions to end-users.

85%

Document technical issues, solutions, and customer interactions in a detailed and organized manner.

80%

Escalate unresolved issues to appropriate internal teams, ensuring timely resolution and customer satisfaction.

75%

Install, configure, and update software and hardware components as required by end-users or the IT department.

70%

Conduct remote desktop support sessions to diagnose and resolve technical issues efficiently.

65%

Create and maintain technical documentation, FAQs, and knowledge base articles for common issues.

60%

Train end-users on software and hardware usage, promoting self-sufficiency and reducing support requests.

55%

Monitor system performance and identify potential issues, proactively addressing them before they impact users.

50%

Collaborate with other IT professionals to improve support processes and enhance the overall user experience.

Work Activities

Detailed Work Profile

Interests