Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for end-users.

Respond to queries either in person, over the phone, or electronically, ensuring timely and effective resolution of technical problems.

Diagnose system errors and other technical issues, guiding users through step-by-step solutions in a clear and understandable manner.

Install, modify, and repair computer hardware and software, ensuring minimal disruption to end-users and maintaining system integrity.

Follow standard help desk procedures, accurately logging all help desk interactions and documenting solutions for future reference.

Identify and escalate situations requiring urgent attention, ensuring critical issues are promptly addressed by senior technical staff.

Inform customers about the status of their requests and provide updates on resolution progress, maintaining clear communication throughout the process.

Prepare activity reports, highlighting common issues and trends to help improve overall IT support and prevent future problems.

Develop and maintain a comprehensive knowledge base to assist other IT staff and end-users in resolving common technical issues efficiently.

Conduct basic hardware and software training for users, enhancing their understanding and ability to troubleshoot minor issues independently.

Diagnose and resolve hardware, software, and network problems for end-users, ensuring minimal disruption.

Offer timely and effective technical assistance via phone, email, or in-person to address user queries.

Configure and maintain computer systems, ensuring optimal performance and security protocols are followed.

Install, update, and manage software applications, ensuring compatibility and security standards.

Identify and resolve network connectivity issues, ensuring seamless communication and data access.

Perform routine hardware maintenance, including cleaning, repairs, and component replacements.

Create, modify, and manage user accounts, ensuring proper access controls and security measures.

Maintain detailed records of technical issues, solutions, and system configurations for future reference.

Implement and enforce security protocols to protect systems and data from unauthorized access and cyber threats.

Provide remote technical support to users, resolving issues efficiently and effectively.

Conduct training sessions for end-users on software and hardware usage, improving their technical proficiency.

Manage and track hardware and software inventory, ensuring accurate records and efficient resource allocation.