Diagnose technical issues by phone, email, or in-person, using diagnostic tools and technical documentation.

Provide expert technical advice and support to customers, addressing complex inquiries and resolving problems.

Document all customer interactions, troubleshooting steps, and solutions in the CRM system accurately.

Conduct product training sessions for customers and internal teams to enhance product knowledge.

Collaborate with engineering and product development teams to report and resolve product defects.

Manage and prioritize service requests, ensuring timely and effective resolution within SLA guidelines.

Develop and maintain a knowledge base of common issues, solutions, and troubleshooting guides.

Perform remote diagnostics and troubleshooting to identify and resolve technical issues efficiently.

Assist in the development of technical documentation, including user manuals and FAQs.

Monitor customer feedback and escalate critical issues to the appropriate teams for resolution.

Diagnose complex technical issues in vehicles using diagnostic tools and software.

Communicate technical information clearly to customers, explaining diagnoses and repair options.

Coordinate vehicle repairs with technicians, ensuring timely and accurate service.

Prepare accurate service estimates for customers, detailing costs and timelines.

Ensure the quality of repairs and services meets company standards and customer expectations.

Stay updated on the latest technical information and service bulletins from manufacturers.

Process warranty claims accurately and efficiently, adhering to manufacturer guidelines.

Follow up with customers post-service to ensure satisfaction and address any concerns.

Maintain detailed records of vehicle services, repairs, and customer interactions.

Order necessary parts and supplies for vehicle repairs, ensuring availability and accuracy.

Participate in ongoing training programs to enhance technical knowledge and skills.