Technical Service Advisor

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Technical Troubleshooting

Product Knowledge

Customer Service

Communication Skills

Diagnostic Tools Proficiency

Problem-Solving

Technical Documentation

Time Management

Adaptability

Mechanical Aptitude

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Diagnose technical issues by phone, email, or in-person, using diagnostic tools and technical documentation.

90%

Provide expert technical advice and support to customers, addressing complex inquiries and resolving problems.

85%

Document all customer interactions, troubleshooting steps, and solutions in the CRM system accurately.

80%

Conduct product training sessions for customers and internal teams to enhance product knowledge.

75%

Collaborate with engineering and product development teams to report and resolve product defects.

70%

Manage and prioritize service requests, ensuring timely and effective resolution within SLA guidelines.

65%

Develop and maintain a knowledge base of common issues, solutions, and troubleshooting guides.

60%

Perform remote diagnostics and troubleshooting to identify and resolve technical issues efficiently.

55%

Assist in the development of technical documentation, including user manuals and FAQs.

50%

Monitor customer feedback and escalate critical issues to the appropriate teams for resolution.

Work Activities

Detailed Work Profile

Interests