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Technical Support Analyst

Overview, Education, Careers Types, Skills, Career Path, Resources

Technical Support Analysts troubleshoot hardware/software issues, offering solutions to clients. They ensure smooth tech operations and customer satisfaction through effective problem-solving.

Average Salary

₹3,50,000

Growth

medium

Satisfaction

medium

Home/Careers/information technology and computer science/technical support analyst
Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Technical Troubleshooting
    -
    Operating Systems Knowledge
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    Networking Fundamentals
    -
    Customer Service Skills
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    Remote Support Tools
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    Scripting and Automation
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    Cloud Computing Knowledge
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    IT Security Basics
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    Documentation and Reporting
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    Time Management and Prioritization
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Customer Empathy
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    Time Management
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    Adaptability
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    Teamwork
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    Stress Management
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Operating Systems
    -
    Networking Fundamentals
    -
    Hardware Troubleshooting
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    Software Troubleshooting
    -
    Remote Desktop Tools
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    Cybersecurity Basics
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    Cloud Computing
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    Scripting and Automation
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    Virtualization Technologies
    -
    Database Management
Duties and Responsiblities

Task

Work Activities

95%

Diagnose and resolve technical issues for clients, ensuring minimal disruption.

92%

Provide excellent customer service, addressing inquiries and resolving concerns.

90%

Offer clear, step-by-step technical guidance to users for problem resolution.

88%

Monitor system performance and identify potential issues proactively.

85%

Install and configure software applications for end-users efficiently.

82%

Assist with network-related issues, ensuring connectivity and functionality.

80%

Perform basic hardware maintenance and repairs to keep systems operational.

78%

Create and maintain technical documentation for common issues and solutions.

75%

Manage and prioritize support tickets to ensure timely resolution.

72%

Provide remote technical assistance to users in different locations.

70%

Implement and maintain security protocols to protect systems and data.

68%

Train users on software and hardware usage for better productivity.

Detailed Work Profile

Diagnose and resolve technical hardware and software issues for end-users, ensuring minimal disruption.

Provide timely and accurate customer feedback on technical issues, enhancing user satisfaction.

Install, configure, and update software and hardware components, maintaining system efficiency.

Follow standard operating procedures for proper escalation of unresolved issues to the appropriate internal teams.

Prepare accurate and timely reports, documenting issues and resolutions for future reference.

Develop and maintain self-help documentation for end-users, promoting self-sufficiency.

Participate in team meetings to discuss ongoing issues and potential solutions, fostering collaboration.

Conduct remote troubleshooting to diagnose and resolve technical problems efficiently.

Manage and monitor internal assets to ensure accurate inventory records.

Collaborate with network administrators to ensure smooth network operations and resolve connectivity issues.

Train end-users on new software and hardware, improving their proficiency and productivity.

Ensure security protocols are followed to protect company data and systems from threats.

Interests