Diagnose and resolve technical issues related to hardware, software, and network systems for end-users.

Provide timely and effective technical support via phone, email, or in-person to ensure customer satisfaction.

Document technical issues, solutions, and troubleshooting steps in a knowledge base for future reference.

Install, configure, and maintain computer systems, software applications, and peripherals.

Troubleshoot network connectivity issues, including LAN, WAN, and VPN configurations.

Collaborate with other IT professionals to escalate and resolve complex technical problems.

Perform system upgrades, patches, and security updates to ensure system stability and security.

Educate end-users on proper use of hardware and software to prevent future technical issues.

Monitor system performance and identify potential issues before they impact end-users.

Manage and maintain user accounts, permissions, and access rights in accordance with security policies.

Conduct regular system backups and disaster recovery tests to ensure data integrity and availability.

Assist in the development and implementation of IT policies and procedures to improve efficiency and security.

Provide remote support to users experiencing technical difficulties, using remote access tools.

Test and evaluate new hardware and software products to determine their suitability for the organization.

Maintain an inventory of hardware and software assets, ensuring accurate records and compliance.