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Technical Support Representative

Overview, Education, Careers Types, Skills, Career Path, Resources

Technical Support Representatives provide assistance to customers, troubleshooting technical issues and ensuring customer satisfaction. They need strong communication and problem-solving skills.

Average Salary

₹3,00,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Technical Troubleshooting
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    Customer Service
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    Communication Skills
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    Problem-Solving
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    Active Listening
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    Remote Support Tools
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    Operating Systems Knowledge
    -
    Networking Fundamentals
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    Hardware Troubleshooting
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    Software Installation and Configuration
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    Time Management
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    Stress Management
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Empathy
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    Time Management
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    Adaptability
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    Stress Management
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    Teamwork
    -
    Active Listening
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    Problem Analysis
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    Customer Service Orientation
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Operating Systems Expertise
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    Networking Fundamentals
    -
    Hardware Troubleshooting
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    Software Installation and Configuration
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    Remote Desktop Support
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    Customer Service Skills
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    Problem-Solving Abilities
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    Cloud Computing Knowledge
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    Scripting and Automation
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    Cybersecurity Awareness
Duties and Responsiblities

Task

95%

Provide technical assistance to customers via phone, email, or chat, addressing their queries and resolving technical issues efficiently.

90%

Diagnose and troubleshoot software, hardware, and network problems, guiding users through step-by-step solutions.

85%

Document customer interactions, technical issues, and resolutions accurately in the support ticketing system.

80%

Escalate complex technical issues to higher-level support teams or specialists for advanced troubleshooting.

75%

Install, configure, and update software and hardware for customers, ensuring seamless integration and functionality.

70%

Create and maintain a knowledge base of common technical issues, solutions, and troubleshooting guides for internal and external use.

65%

Conduct remote desktop sessions to diagnose and resolve technical problems directly on customer's systems.

60%

Collaborate with other support team members and departments to resolve complex technical issues and improve support processes.

55%

Provide training and guidance to customers on how to use software, hardware, and other technical products effectively.

50%

Monitor system performance and identify potential technical issues before they impact customers.

Work Activities

95%

Diagnose and resolve technical issues reported by customers via phone, email, or chat.

92%

Provide step-by-step technical assistance and guidance to customers for product usage.

90%

Accurately log and categorize support tickets in the CRM system for tracking and resolution.

88%

Stay updated with the latest product features, updates, and troubleshooting techniques.

85%

Utilize remote access tools to diagnose and fix customer issues directly on their systems.

82%

Escalate complex technical issues to higher-level support teams or engineering as needed.

80%

Create and maintain knowledge base articles and FAQs to assist customers and internal teams.

78%

Communicate effectively with customers to provide updates on issue resolution progress.

75%

Gather customer feedback on support interactions to identify areas for improvement.

72%

Monitor system performance and identify potential issues before they impact customers.

70%

Assist customers with software installation, configuration, and updates.

68%

Diagnose and troubleshoot hardware-related issues for customers.

Detailed Work Profile

Interests