Provide technical assistance to customers via phone, email, or chat, addressing their queries and resolving technical issues related to software, hardware, and network systems.

Diagnose and troubleshoot technical problems, using diagnostic tools and following established procedures to identify root causes and implement effective solutions.

Document customer interactions, technical issues, and resolutions accurately in the ticketing system, maintaining a detailed record of all support activities.

Escalate complex technical issues to higher-level support teams or subject matter experts, ensuring timely resolution and customer satisfaction.

Install, configure, and maintain computer systems, hardware, and software, ensuring optimal performance and security.

Guide customers through troubleshooting steps, providing clear and concise instructions to resolve technical issues independently.

Collaborate with other technical support staff and IT professionals to share knowledge, best practices, and solutions to common technical problems.

Create and maintain technical documentation, knowledge base articles, and FAQs to assist customers and internal teams in resolving technical issues.

Conduct remote desktop support sessions to diagnose and resolve technical issues on customer computers, providing real-time assistance and guidance.

Monitor system performance and identify potential technical issues, proactively addressing them to prevent disruptions and ensure smooth operation.

Diagnose and resolve technical issues for Indian users via phone, email, or chat, ensuring minimal downtime.

Provide excellent customer service, addressing inquiries and resolving complaints efficiently to maintain customer satisfaction.

Offer step-by-step technical guidance to users, helping them navigate software, hardware, and network issues effectively.

Utilize remote access tools to troubleshoot and resolve technical problems on users' devices, ensuring quick solutions.

Log and track support requests using ticketing systems, prioritizing and escalating issues as needed for timely resolution.

Create and update knowledge base articles and FAQs to assist users in self-service troubleshooting and issue resolution.

Assist users with the installation, configuration, and updating of software applications, ensuring compatibility and functionality.

Perform basic hardware maintenance tasks, such as cleaning, replacing components, and troubleshooting hardware malfunctions.

Diagnose and resolve network connectivity issues, ensuring users can access internet and network resources reliably.

Provide support for security-related issues, such as password resets, virus removal, and security software configuration.

Maintain detailed records of support interactions, solutions, and troubleshooting steps for future reference and training.