Technical Support Technician

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Troubleshooting

Active Listening

Communication Skills

Operating Systems Knowledge

Networking Fundamentals

Customer Service

Remote Support Tools

Hardware Troubleshooting

Software Installation & Configuration

Time Management

Problem Analysis

Documentation

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Diagnose and resolve technical issues related to hardware, software, and network systems for end-users.

90%

Provide timely and effective technical support via phone, email, or in-person to ensure customer satisfaction.

85%

Document technical issues, solutions, and troubleshooting steps in a knowledge base for future reference.

80%

Install, configure, and maintain computer systems, software, and peripherals for employees.

75%

Troubleshoot network connectivity issues and ensure stable network performance for all users.

70%

Assist in the setup and maintenance of audio-visual equipment for meetings and presentations.

65%

Manage user accounts and access permissions to ensure data security and compliance.

60%

Conduct regular system updates and security patches to protect against vulnerabilities.

55%

Provide training and guidance to end-users on software applications and IT best practices.

50%

Monitor system performance and identify areas for improvement to enhance efficiency.

Work Activities

Detailed Work Profile

Interests