Functional Skills
Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.
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VoIP Protocols (SIP, H.323)
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Network Troubleshooting
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PBX and VoIP System Configuration
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Quality of Service (QoS)
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Security Protocols (TLS, SRTP)
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Voice Codecs (G.711, G.729)
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Session Border Controllers (SBCs)
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Unified Communications
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Cloud-Based VoIP Solutions
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Scripting and Automation
Soft Skills
Communication, teamwork, and critical thinking to ensure seamless project execution.
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Communication Skills
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Problem-Solving Abilities
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Adaptability and Flexibility
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Teamwork and Collaboration
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Time Management
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Customer Service Orientation
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Attention to Detail
Technical Skills
Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.
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Session Initiation Protocol (SIP)
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Real-time Transport Protocol (RTP)
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VoIP Protocols and Standards
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Network Troubleshooting
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PBX Systems
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Cloud Communication Platforms
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Security Protocols (TLS, SRTP)
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Linux Administration
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Scripting and Automation
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Quality of Service (QoS)
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Voice Codecs
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Network Security