VOIP Support Engineer

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

VoIP Protocols Expertise

Network Troubleshooting

PBX and VoIP System Configuration

Quality of Service (QoS) Management

Security Protocols and Encryption

Diagnostic Tools and Monitoring

Customer Support and Communication

Cloud-Based VoIP Solutions

VoIP Hardware and Endpoints

Scripting and Automation

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Communication Skills

Problem-Solving

Technical Proficiency

Customer Service

Time Management

Adaptability

Teamwork

Analytical Skills

Stress Management

Attention to Detail

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

VoIP Protocols (SIP, H.323, RTP)

PBX Systems (Asterisk, FreePBX, Cisco)

Network Troubleshooting (LAN, WAN, TCP/IP)

VoIP Security (TLS, SRTP, Firewalls)

Quality of Service (QoS)

Cloud-Based VoIP Solutions

Operating Systems (Linux, Windows)

Scripting and Automation (Bash, Python)

Call Center Technologies (ACD, IVR)

VoIP Hardware (IP Phones, Gateways)

Wireshark

Session Border Controllers (SBCs)

Duties and Responsiblities

Task

Work Activities

95%

Diagnose and resolve VoIP network issues, ensuring minimal downtime and optimal call quality.

92%

Configure and maintain VoIP systems, including PBX, SIP servers, and related hardware.

90%

Provide technical assistance to end-users and resolve VoIP-related problems efficiently.

88%

Monitor VoIP system performance and identify potential issues before they impact users.

85%

Implement security measures to protect VoIP systems from threats and vulnerabilities.

82%

Plan and execute VoIP system upgrades and patches to maintain optimal performance.

80%

Create and maintain documentation for VoIP systems, configurations, and troubleshooting procedures.

78%

Coordinate with VoIP vendors for support, maintenance, and new technology implementations.

75%

Optimize VoIP system performance through configuration changes and network adjustments.

72%

Train end-users on VoIP system features and best practices for effective communication.

70%

Analyze call quality metrics and identify areas for improvement in VoIP systems.

68%

Develop and implement disaster recovery plans for VoIP systems to ensure business continuity.

Detailed Work Profile

Troubleshoot VoIP systems, diagnosing and resolving technical issues for smooth communication.

Configure and maintain VoIP hardware and software, ensuring optimal performance and security.

Monitor network performance, identifying and addressing potential VoIP service disruptions.

Provide technical support to end-users, assisting with VoIP-related inquiries and problems.

Implement and manage VoIP security measures, protecting against unauthorized access and threats.

Collaborate with network engineers to optimize VoIP infrastructure and ensure compatibility.

Document VoIP system configurations and procedures, creating knowledge base articles for support.

Perform system upgrades and patches, maintaining VoIP systems with the latest features and security.

Conduct VoIP system testing and quality assurance, ensuring reliable call quality and functionality.

Manage VoIP vendor relationships, coordinating support and resolving technical issues.

Analyze VoIP call data, identifying trends and areas for improvement in communication efficiency.

Develop and deliver VoIP training to end-users, promoting effective use of communication tools.

Interests