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Caller

Overview, Education, Careers Types, Skills, Career Path, Resources

A caller's job involves answering incoming calls, providing information, and resolving issues. Strong communication skills are essential for this role.

Average Salary

₹2,50,000

Growth

low

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Problem-Solving
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    Product Knowledge
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    Customer Service Orientation
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    Time Management
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    Adaptability
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    Technical Proficiency
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    Stress Management
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    Active Listening
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    Conflict Resolution
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    Data Entry and Documentation
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    Sales and Persuasion
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    Technical Skills

    Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

      Duties and Responsiblities

      Task

      95%

      Handling inbound and outbound calls professionally, providing accurate information and resolving customer queries efficiently.

      90%

      Documenting all call information according to standard operating procedures to maintain accurate records.

      85%

      Identifying and escalating priority issues to the appropriate channels for prompt resolution.

      80%

      Following up on customer interactions, providing feedback, and ensuring customer satisfaction.

      75%

      Meeting personal and team qualitative and quantitative targets, ensuring high-quality service delivery.

      70%

      Attending training sessions and workshops to enhance knowledge and skills related to products, services, and customer handling.

      65%

      Adhering to company policies and guidelines, ensuring compliance and ethical conduct in all interactions.

      60%

      Providing feedback to team leaders and managers regarding customer trends and potential service improvements.

      Work Activities

      Detailed Work Profile

      Interests