Answering incoming calls from customers and addressing their inquiries promptly.

Entering customer data and updating records accurately in the database.

Making outbound calls to potential customers for sales or promotional activities.

Verifying the accuracy of data and correcting any errors or inconsistencies.

Maintaining organized records of calls, data entries, and customer interactions.

Providing information about products, services, and company policies to customers.

Processing orders, forms, and applications accurately and efficiently.

Following up with customers to ensure satisfaction and resolve any issues.

Generating reports on call volumes, data entry metrics, and customer feedback.

Assisting with administrative tasks such as filing, photocopying, and data compilation.

Collaborating with team members to achieve departmental goals and improve efficiency.

Accurately inputting and verifying large volumes of data into databases or spreadsheets, ensuring data integrity.

Answering inbound calls and making outbound calls to address customer inquiries and provide information.

Maintaining organized and up-to-date records of customer interactions, transactions, and data entries.

Updating and managing databases with new information, ensuring accuracy and completeness.

Processing customer orders and ensuring timely and accurate fulfillment of requests.

Identifying and qualifying potential leads through telecalling and data analysis.

Handling customer complaints and resolving issues to ensure customer satisfaction.

Following predefined scripts and guidelines during telecalling to maintain consistency and compliance.

Generating reports on data entry and telecalling activities to identify trends and areas for improvement.

Collecting customer feedback and providing insights to improve products and services.

Updating customer information and preferences in the system to ensure accurate records.