Provide direct assistance to individuals with disabilities, helping them with daily living activities.

Implement and follow individualized support plans to meet specific client needs and goals.

Monitor and document client progress, behavior, and any significant changes in condition.

Assist with personal care tasks such as bathing, dressing, and feeding, ensuring client comfort and hygiene.

Offer emotional support and companionship, fostering a positive and supportive environment.

Transport clients to appointments, social activities, and other outings as needed.

Maintain a clean and safe living environment for clients, including light housekeeping duties.

Communicate effectively with clients, families, and healthcare professionals regarding client needs and progress.

Prepare meals and assist with feeding, adhering to dietary restrictions and preferences.

Administer medications as directed by healthcare providers, ensuring accurate dosage and timing.

Assist with mobility and physical exercises, promoting physical well-being and independence.

Participate in training and professional development activities to enhance skills and knowledge.

Report any concerns or incidents to supervisors promptly, ensuring client safety and well-being.

Engage with clients to understand their needs and provide support.

Maintain accurate records of client interactions and resolutions.

Identify and resolve client issues efficiently and effectively.

Analyze data to identify trends and improve service delivery.

Suggest and implement improvements to help desk processes.

Conduct training sessions for new hires and existing staff.

Create and update documentation for common issues and solutions.

Collaborate with team members to resolve complex issues.

Monitor help desk performance metrics and identify areas for improvement.

Assist with software updates and installations.