Receptionist cum Telephone Operator

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Telephone Etiquette and Handling

Communication Skills (Verbal & Written)

Customer Service Orientation

Office Management and Organization

Computer Proficiency

Multitasking and Time Management

Record Keeping and Data Entry

Interpersonal Skills

Problem-Solving Skills

Knowledge of Office Procedures

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Communication Skills

Telephone Etiquette

Customer Service

Organizational Skills

Interpersonal Skills

Stress Management

Attention to Detail

Basic Computer Skills

Professionalism

Adaptability

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Telephone Etiquette and Handling

Switchboard Operation

Customer Service Skills

Basic Computer Skills

Record Keeping and Documentation

Multitasking and Time Management

Communication Skills (Verbal & Written)

Knowledge of Office Equipment

Basic Accounting Knowledge

Appointment Scheduling

Duties and Responsiblities

Task

95%

Answering and forwarding phone calls, providing information, and taking messages promptly.

92%

Greeting and welcoming guests, directing them appropriately, and ensuring a professional reception area.

90%

Managing the reception area, keeping it tidy and presentable, and ensuring necessary supplies are available.

88%

Handling incoming and outgoing mail, packages, and deliveries efficiently and accurately.

85%

Maintaining employee and department directories, providing accurate contact information.

82%

Scheduling appointments and maintaining calendars for meeting rooms and other resources.

80%

Providing basic administrative support, such as data entry, filing, and photocopying.

78%

Assisting with travel arrangements and accommodations for staff and visitors.

75%

Handling inquiries and resolving issues from clients, visitors, and employees.

72%

Operating and maintaining office equipment, such as printers, fax machines, and telephone systems.

70%

Coordinating with other departments to ensure smooth communication and operations.

68%

Managing and updating the company's contact database and mailing lists.

65%

Preparing and distributing correspondence, memos, and forms as needed.

Work Activities

95%

Promptly answering and professionally directing incoming calls to the appropriate person or department.

92%

Welcoming visitors warmly and notifying the relevant employee of their arrival.

90%

Handling inquiries from the public and customers, providing accurate information.

88%

Operating and managing the switchboard or multi-line telephone system efficiently.

85%

Accurately taking and relaying messages to staff members in a timely manner.

82%

Scheduling and confirming appointments for clients and staff, managing calendars.

80%

Maintaining accurate logs of calls, visitors, and appointments for future reference.

78%

Receiving, sorting, and distributing incoming mail and packages to the correct recipients.

75%

Performing data entry tasks, updating and maintaining databases with accurate information.

72%

Providing general administrative and clerical support to ensure smooth office operations.

70%

Ensuring office equipment, such as printers and fax machines, are functioning correctly.

Detailed Work Profile

Interests