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Switch Board Operator

Overview, Education, Careers Types, Skills, Career Path, Resources

Switchboard operators manage phone systems, connect calls, and provide information. They need strong communication and customer service skills.

Average Salary

₹2,40,000

Growth

low

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Telephone Etiquette
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    Switchboard Operation
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    Communication Skills
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    Customer Service
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    Multitasking
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    Record Keeping
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    Emergency Handling
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    Computer Literacy
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    Problem-Solving
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    Interpersonal Skills
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    Technical Skills

    Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

      Duties and Responsiblities

      Task

      95%

      Answering incoming calls promptly and professionally, providing excellent customer service.

      90%

      Directing calls to the appropriate departments or individuals efficiently.

      85%

      Taking and relaying messages accurately and ensuring timely delivery.

      80%

      Providing information to callers regarding company policies, services, or products.

      75%

      Operating and maintaining switchboard and telecommunications equipment effectively.

      70%

      Maintaining a log of calls and other relevant data for record-keeping purposes.

      65%

      Assisting with administrative tasks such as data entry and filing as needed.

      60%

      Handling emergency calls and following established protocols for assistance.

      55%

      Greeting visitors and directing them to the appropriate person or department.

      Work Activities

      Detailed Work Profile

      Interests