Resolve customer complaints and issues via phone, email, or chat, ensuring satisfaction.

Provide accurate information about products, services, and company policies to customers.

Process orders, returns, and exchanges efficiently and accurately.

Document all customer interactions and resolutions in the CRM system.

Escalate complex issues to the appropriate department or supervisor for resolution.

Follow up with customers to ensure their issues have been resolved and they are satisfied.

Identify and report trends in customer issues to improve service quality.

Participate in training sessions to improve product knowledge and customer service skills.

Meet or exceed key performance indicators (KPIs) such as customer satisfaction scores and resolution rates.

Assist in creating and updating customer service documentation and FAQs.

Engage with customers via phone, email, or chat to address inquiries and resolve issues.

Identify, troubleshoot, and resolve customer problems efficiently and effectively.

Maintain accurate records of customer interactions and transactions in the CRM system.

Develop and maintain a deep understanding of products and services to assist customers.

Gather customer feedback and escalate recurring issues to improve service quality.

Follow established procedures and guidelines to ensure consistent service delivery.

Escalate complex or unresolved issues to the appropriate department or supervisor.

Contribute to process improvements and service enhancements based on customer feedback.

Identify potential sales opportunities and promote relevant products or services.

Participate in training sessions to enhance product knowledge and customer service skills.

Collaborate with team members to share knowledge and resolve complex customer issues.