Customer Care Agent Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Problem-Solving

Empathy

Product Knowledge

Time Management

Active Listening

Conflict Resolution

Adaptability

Technical Proficiency

Patience

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Resolve customer complaints and issues via phone, email, or chat, ensuring satisfaction.

90%

Provide accurate information about products, services, and company policies to customers.

85%

Process orders, returns, and exchanges efficiently and accurately.

80%

Document all customer interactions and resolutions in the CRM system.

75%

Escalate complex issues to the appropriate department or supervisor for resolution.

70%

Follow up with customers to ensure their issues have been resolved and they are satisfied.

65%

Identify and report trends in customer issues to improve service quality.

60%

Participate in training sessions to improve product knowledge and customer service skills.

55%

Meet or exceed key performance indicators (KPIs) such as customer satisfaction scores and resolution rates.

50%

Assist in creating and updating customer service documentation and FAQs.

Work Activities

Detailed Work Profile

Interests