Customer Support Specialists provide assistance to customers with their inquiries, concerns, and issues related to products or services. They act as a primary point of contact, ensuring customer satisfaction through effective communication and problem-solving.

• Key Responsibilities:
  • Answering customer inquiries via phone, email, or chat.
  • Troubleshooting technical issues.
  • Processing orders and returns.
  • Documenting customer interactions.
  • Escalating complex issues to higher-level support.
• Skills Required: Communication, problem-solving, empathy, technical proficiency, and patience.