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Customer Advisor

Overview, Education, Careers Types, Skills, Career Path, Resources

Customer advisors assist customers with inquiries, resolve issues, and provide support. They need strong communication and problem-solving skills.

Average Salary

₹3,00,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Problem-Solving Abilities
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    Product Knowledge
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    Empathy and Patience
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    Time Management
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    Conflict Resolution
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    Adaptability
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    Sales and Persuasion
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    Technical Proficiency
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    Teamwork and Collaboration
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Empathy
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    Time Management
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    Adaptability
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    Patience
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    Conflict Resolution
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    Stress Management
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    Teamwork
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    Active Listening
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

    Duties and Responsiblities

    Task

    95%

    Address customer inquiries and resolve issues promptly via phone, email, or chat, ensuring customer satisfaction.

    90%

    Provide accurate information about products, services, and company policies to customers in a clear and concise manner.

    85%

    Process orders, returns, and exchanges efficiently, adhering to company procedures and guidelines.

    80%

    Identify and escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.

    75%

    Maintain detailed records of customer interactions and transactions in the company's CRM system.

    70%

    Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.

    65%

    Gather customer feedback and insights to identify areas for improvement in products, services, and customer experience.

    60%

    Participate in training sessions and workshops to enhance product knowledge, customer service skills, and company policies.

    55%

    Meet or exceed individual and team performance goals related to customer satisfaction, resolution rates, and sales targets.

    Work Activities

    Detailed Work Profile

    Interests