Customer Service and Sales Agent

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Product Knowledge

Sales Techniques

Customer Service Orientation

Problem-Solving Skills

Time Management

CRM Software Proficiency

Adaptability

Persuasion Skills

Conflict Resolution

Negotiation Skills

Active Listening

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Master product knowledge to effectively address customer inquiries and promote sales.

92%

Provide excellent customer service via phone, email, and chat to resolve issues and ensure satisfaction.

90%

Identify customer needs and recommend suitable products or services to drive sales.

88%

Process orders, prepare correspondence, and fulfill customer needs to maintain smooth operations.

85%

Maintain accurate records of customer interactions and transactions in the CRM system.

82%

Follow up with customers to ensure satisfaction and identify potential sales opportunities.

80%

Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.

78%

Meet personal/team sales targets and call handling quotas to contribute to overall business goals.

75%

Stay updated on product changes, promotions, and company policies to provide accurate information.

72%

Collaborate with team members and other departments to improve customer service and sales processes.

70%

Participate in training sessions and workshops to enhance skills and knowledge.

68%

Prepare and submit sales reports to track performance and identify areas for improvement.

Work Activities

Detailed Work Profile

Interests