Customer Service Representatives are vital in addressing customer inquiries, resolving issues, and ensuring satisfaction. They act as the primary point of contact, providing support via phone, email, or in person. Strong communication and problem-solving skills are essential. In India, this role is in high demand across various sectors, offering stable career growth.

• Key Skills: Communication, problem-solving, active listening, empathy, patience.
• Job Outlook: High demand in BPOs, e-commerce, and retail sectors.