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Sales Support Representative

Overview, Education, Careers Types, Skills, Career Path, Resources

Sales Support Representatives assist sales teams by providing administrative, technical, and logistical support. They handle customer inquiries, prepare sales materials, and manage sales data.

Average Salary

₹3,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Sales Process Management
    -
    Customer Relationship Management (CRM)
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    Sales Data Analysis
    -
    Communication Skills
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    Product Knowledge
    -
    Problem-Solving
    -
    Time Management and Organization
    -
    Lead Generation and Qualification
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    Sales Reporting
    -
    Customer Service
    -
    Sales Technology Proficiency
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    Collaboration and Teamwork
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Time Management
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    Customer Service
    -
    Technical Proficiency
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    Adaptability
    -
    Teamwork
    -
    Attention to Detail
    -
    Negotiation Skills
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    Stress Management
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    CRM Software Proficiency
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    Data Analysis and Reporting
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    Microsoft Office Suite
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    Communication Tools
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    Sales Process Knowledge
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    Technical Troubleshooting
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    Presentation Software
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    Sales Automation Tools
Duties and Responsiblities

Task

95%

Provide pre-sales and post-sales support to clients, addressing inquiries and resolving issues promptly.

90%

Prepare sales quotations, proposals, and contracts, ensuring accuracy and adherence to company policies.

85%

Maintain and update the customer database with accurate contact information and sales activity records.

80%

Coordinate with sales teams to understand client requirements and provide tailored support.

75%

Assist in the preparation of sales reports and presentations for management review.

70%

Process sales orders and ensure timely delivery of products or services to customers.

65%

Handle customer complaints and escalate complex issues to the appropriate department.

60%

Conduct market research to identify potential customers and sales opportunities.

55%

Provide training and support to new sales team members on company products and sales processes.

50%

Assist in organizing sales events, trade shows, and promotional activities.

Work Activities

95%

Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.

92%

Process sales orders accurately and efficiently, ensuring timely fulfillment and delivery.

90%

Analyze sales data to identify trends, opportunities, and areas for improvement in sales strategies.

88%

Generate regular sales reports, providing insights into sales performance and key metrics for management.

85%

Maintain and update customer relationship management (CRM) systems with accurate customer and sales data.

82%

Prepare sales presentations, proposals, and other materials to support the sales team's efforts.

80%

Qualify leads based on predefined criteria, ensuring that sales efforts are focused on high-potential prospects.

78%

Coordinate with the sales team to ensure smooth communication and collaboration on sales activities.

75%

Resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction.

72%

Stay updated on product knowledge and communicate product updates to the sales team and customers.

70%

Assist in market research activities to identify new market opportunities and customer needs.

68%

Monitor competitor activities and provide insights to the sales team to maintain a competitive edge.

Detailed Work Profile

Interests