Telecaller Agent Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Persuasion and Negotiation

Product Knowledge

Customer Service Orientation

Sales Techniques

Computer Literacy

Time Management

Problem-Solving

Stress Management

Adaptability

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Answering incoming calls and providing information about products/services.

90%

Making outbound calls to potential customers for sales or marketing purposes.

85%

Understanding customer needs and providing appropriate solutions.

80%

Maintaining accurate records of calls and customer interactions.

75%

Following up with customers to ensure satisfaction.

70%

Meeting daily or weekly call targets and sales quotas.

65%

Handling customer complaints and resolving issues efficiently.

60%

Updating customer information in the database.

55%

Providing excellent customer service and building rapport.

50%

Attending training sessions to improve product knowledge and sales skills.

Work Activities

Detailed Work Profile

Interests