Answering incoming calls and providing information about products/services.

Making outbound calls to potential customers for sales or marketing purposes.

Understanding customer needs and providing appropriate solutions.

Maintaining accurate records of calls and customer interactions.

Following up with customers to ensure satisfaction.

Meeting daily or weekly call targets and sales quotas.

Handling customer complaints and resolving issues efficiently.

Updating customer information in the database.

Providing excellent customer service and building rapport.

Attending training sessions to improve product knowledge and sales skills.

Handling inbound and outbound calls to address customer inquiries and provide information.

Identifying and qualifying potential leads through telemarketing and follow-up calls.

Promoting products or services to prospective customers via telephone.

Accurately entering customer information and call details into the database.

Resolving customer complaints and issues efficiently over the phone.

Converting leads into sales through effective communication and persuasion techniques.

Making follow-up calls to customers to ensure satisfaction and address any concerns.

Following predefined scripts and guidelines while communicating with customers.

Gathering customer feedback to improve products, services, and overall customer experience.

Preparing and submitting daily call reports and performance metrics.

Maintaining and updating customer databases with accurate information.