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Telecaller

Overview, Education, Careers Types, Skills, Career Path, Resources

Telecallers handle customer calls, provide information, and resolve issues. Good communication skills are essential for this entry-level job.

Average Salary

₹2,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Persuasion and Negotiation
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    Product Knowledge
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    Customer Service Orientation
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    Sales Techniques
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    Computer Literacy
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    Time Management
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    Problem-Solving
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    Adaptability
    -
    Stress Management
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Persuasion Skills
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    Active Listening
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    Problem-Solving
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    Time Management
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    Stress Management
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    Empathy
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    Adaptability
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    Patience
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    Computer Literacy
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Communication Skills
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    Product/Service Knowledge
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    Sales and Persuasion Techniques
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    Computer and Software Proficiency
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    Language Proficiency (Hindi & English)
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    Customer Service Skills
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    Time Management and Organization
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    Adaptability and Resilience
Duties and Responsiblities

Task

Work Activities

95%

Engaging with customers via phone to understand their needs and provide relevant information.

92%

Identifying and qualifying potential leads through outbound calling and database research.

90%

Converting leads into sales by effectively communicating product benefits and addressing concerns.

88%

Addressing and resolving customer queries and complaints promptly and efficiently.

85%

Accurately entering customer information and call details into the database.

82%

Making follow-up calls to customers to ensure satisfaction and address any further needs.

80%

Promoting products and services to potential customers through persuasive communication.

78%

Gathering customer feedback to improve products, services, and overall customer experience.

75%

Preparing and submitting reports on call activities, sales performance, and customer feedback.

Detailed Work Profile

Interests