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Telli Caller

Overview, Education, Careers Types, Skills, Career Path, Resources

As a telecaller, you'll be the voice of the company, connecting with customers, providing information, and resolving queries. Strong communication skills are key!

Average Salary

₹2,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Problem-Solving
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    Product Knowledge
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    Customer Service Orientation
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    Time Management
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    Computer Literacy
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    Adaptability
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    Stress Management
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    Active Listening
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    Sales and Persuasion
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    Technical Skills

    Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

      Duties and Responsiblities

      Task

      95%

      Handling inbound and outbound calls to address customer inquiries and provide information.

      92%

      Resolving customer complaints and issues efficiently to ensure customer satisfaction.

      90%

      Documenting all call information accurately, including customer details and outcomes.

      88%

      Following up with customers to ensure their issues are resolved and they are satisfied.

      85%

      Providing excellent customer service and maintaining a positive attitude on all calls.

      82%

      Meeting or exceeding call center metrics, such as call volume and resolution rates.

      80%

      Identifying and escalating complex issues to the appropriate departments for resolution.

      78%

      Participating in training sessions to improve product knowledge and customer service skills.

      75%

      Assisting with other tasks as needed to support the call center operations.

      72%

      Adhering to company policies and procedures while handling customer interactions.

      Work Activities

      Detailed Work Profile

      Interests