Customer Care Representative

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Problem-Solving

Empathy

Product Knowledge

Time Management

Conflict Resolution

Adaptability

Technical Proficiency

Patience

Data Entry and Documentation

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Resolve customer complaints and inquiries via phone, email, or chat, ensuring satisfaction.

90%

Provide accurate information about products, services, and company policies to customers.

85%

Process orders, returns, and exchanges efficiently while adhering to company guidelines.

80%

Identify and escalate complex issues to appropriate departments for resolution.

75%

Maintain detailed records of customer interactions and transactions in the CRM system.

70%

Follow up with customers to ensure their issues are resolved and they are satisfied.

65%

Participate in training sessions to improve product knowledge and customer service skills.

60%

Meet or exceed key performance indicators (KPIs) related to customer satisfaction and efficiency.

55%

Assist in the development of customer service procedures and policies.

Work Activities

Detailed Work Profile

Interests