Resolve customer complaints and inquiries via phone, email, or chat, ensuring satisfaction.

Provide accurate information about products, services, and company policies to customers.

Process orders, returns, and exchanges efficiently while adhering to company guidelines.

Identify and escalate complex issues to appropriate departments for resolution.

Maintain detailed records of customer interactions and transactions in the CRM system.

Follow up with customers to ensure their issues are resolved and they are satisfied.

Participate in training sessions to improve product knowledge and customer service skills.

Meet or exceed key performance indicators (KPIs) related to customer satisfaction and efficiency.

Assist in the development of customer service procedures and policies.

Address and resolve customer complaints and inquiries efficiently to ensure satisfaction.

Manage high volumes of inbound and outbound calls, emails, and chats professionally.

Provide accurate information about products, services, and company policies to customers.

Update customer accounts with new information and changes accurately and promptly.

Gather customer feedback to improve service quality and identify areas for improvement.

Process orders, returns, and exchanges efficiently and accurately.

Provide basic technical support and troubleshooting assistance to customers.

Escalate complex issues to appropriate departments for resolution.

Maintain detailed records of customer interactions and transactions.

Enforce company policies and procedures while assisting customers.

Implement strategies to retain customers and prevent churn.

Identify opportunities to cross-sell or upsell products and services.