Customer Service Advisor

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Problem-Solving

Empathy

Product Knowledge

Time Management

Conflict Resolution

Adaptability

Patience

Technical Proficiency

Decision-Making

Active Listening

Interpersonal Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Address customer inquiries via phone, email, or chat, providing accurate and timely information.

92%

Resolve customer complaints and issues, aiming for first-call resolution and customer satisfaction.

90%

Process orders, returns, and exchanges efficiently, ensuring accuracy and adherence to policies.

88%

Maintain detailed records of customer interactions and transactions in the CRM system.

85%

Identify and escalate complex issues to senior support staff or specialized departments.

82%

Provide product or service information to customers, highlighting features and benefits.

80%

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

78%

Participate in training sessions to stay updated on product knowledge and customer service best practices.

75%

Contribute to team goals by meeting or exceeding key performance indicators (KPIs).

72%

Assist in the development of customer service procedures and policies.

70%

Gather customer feedback and share it with the team to improve service quality.

68%

Handle billing inquiries and payment-related issues, ensuring accurate and timely resolution.

Work Activities

Detailed Work Profile

Interests