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Customer Service Advisor

Overview, Education, Careers Types, Skills, Career Path, Resources

Customer Service Advisors assist customers, resolve issues, and provide information. They need strong communication and problem-solving skills to ensure customer satisfaction.

Average Salary

₹3,00,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Problem-Solving
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    Empathy
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    Product Knowledge
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    Time Management
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    Conflict Resolution
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    Adaptability
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    Patience
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    Technical Proficiency
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    Decision-Making
    -
    Active Listening
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    Interpersonal Skills
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Empathy
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    Time Management
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    Patience
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    Adaptability
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    Conflict Resolution
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    Stress Management
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    Teamwork
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    Technical Proficiency
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Communication Skills
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    Product Knowledge
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    Problem-Solving Skills
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    Technical Proficiency
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    Time Management
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    Adaptability
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    Empathy and Patience
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    Stress Management
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    Knowledge of CRM Systems
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    Sales and Persuasion
Duties and Responsiblities

Task

95%

Address customer inquiries via phone, email, or chat, providing accurate and timely information.

92%

Resolve customer complaints and issues, aiming for first-call resolution and customer satisfaction.

90%

Process orders, returns, and exchanges efficiently, ensuring accuracy and adherence to policies.

88%

Maintain detailed records of customer interactions and transactions in the CRM system.

85%

Identify and escalate complex issues to senior support staff or specialized departments.

82%

Provide product or service information to customers, highlighting features and benefits.

80%

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

78%

Participate in training sessions to stay updated on product knowledge and customer service best practices.

75%

Contribute to team goals by meeting or exceeding key performance indicators (KPIs).

72%

Assist in the development of customer service procedures and policies.

70%

Gather customer feedback and share it with the team to improve service quality.

68%

Handle billing inquiries and payment-related issues, ensuring accurate and timely resolution.

Work Activities

95%

Engaging with customers via phone, email, or chat to address inquiries and resolve issues.

92%

Identifying, troubleshooting, and resolving customer complaints efficiently and effectively.

90%

Providing exceptional customer service to ensure customer satisfaction and loyalty.

88%

Accurately processing customer orders, including order entry, modifications, and cancellations.

85%

Managing customer accounts, updating information, and ensuring data accuracy.

82%

Maintaining thorough knowledge of products and services to effectively assist customers.

80%

Gathering customer feedback and suggestions to improve products, services, and customer experience.

78%

Providing support to the sales team by assisting with customer inquiries and order processing.

75%

Maintaining accurate records of customer interactions and transactions.

72%

Enforcing company policies and procedures while assisting customers.

70%

Collaborating with team members to resolve complex customer issues.

Detailed Work Profile

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