Resolve customer complaints and issues via phone, email, or chat, ensuring satisfaction.

Provide accurate information about products, services, and company policies to customers.

Process orders, returns, and exchanges efficiently and accurately.

Identify and escalate complex issues to appropriate departments for resolution.

Maintain detailed records of customer interactions and transactions in CRM systems.

Follow up with customers to ensure their issues are resolved and they are satisfied.

Participate in training sessions to improve product knowledge and customer service skills.

Meet or exceed key performance indicators (KPIs) related to customer satisfaction and resolution time.

Engage with customers via phone, email, or chat to address inquiries and resolve issues promptly.

Investigate and resolve customer complaints, aiming for first-call resolution to enhance satisfaction.

Maintain thorough knowledge of products/services to accurately assist and inform customers.

Document customer interactions and resolutions accurately in the CRM system for future reference.

Gather customer feedback to identify areas for improvement in products, services, and processes.

Follow established procedures and guidelines to ensure consistent and quality service delivery.

Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.

Identify and capitalize on opportunities to upsell or cross-sell products/services to existing customers.

Collaborate with team members to share knowledge and best practices for improved customer service.

Participate in ongoing training sessions to enhance skills and stay updated on product/service changes.

Answer customer inquiries via phone, email, or chat, providing accurate and helpful information.

Resolve customer complaints and issues, aiming for first-call resolution and customer satisfaction.

Process orders, returns, and exchanges, ensuring accuracy and efficiency.

Provide product or service information, guiding customers through features and benefits.

Troubleshoot technical issues, offering step-by-step solutions or escalating to technical support.

Maintain customer records, updating information and documenting interactions in CRM systems.

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Identify and escalate priority issues to the appropriate teams for timely resolution.

Participate in training sessions to stay updated on product knowledge, company policies, and customer service best practices.

Meet or exceed performance metrics, such as call handling time, customer satisfaction scores, and resolution rates.

Provide feedback to supervisors and management on customer trends, common issues, and potential improvements to products or services.

Handle billing inquiries and payment processing, ensuring accuracy and compliance with company policies.

Assist with customer onboarding, guiding new customers through the initial setup and usage of products or services.

Conduct customer surveys to gather feedback and identify areas for improvement in customer service.

Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.