Customer Service Professional

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Active Listening

Empathy

Communication Skills

Problem-Solving

Product Knowledge

Time Management

Conflict Resolution

Adaptability

Patience

Technical Proficiency

Stress Management

Decision-Making

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Resolve customer complaints and inquiries via phone, email, or chat, ensuring satisfaction.

90%

Provide accurate information about products, services, and company policies to customers.

85%

Process orders, returns, and exchanges efficiently, maintaining accurate records.

80%

Identify and escalate complex issues to appropriate departments for resolution.

75%

Follow up with customers to ensure their issues are resolved and they are satisfied.

70%

Document customer interactions and resolutions in the company's CRM system.

65%

Meet or exceed key performance indicators (KPIs) such as customer satisfaction scores and resolution rates.

60%

Participate in training sessions to improve product knowledge and customer service skills.

55%

Assist in the development of customer service procedures and policies.

50%

Provide feedback to management on customer trends and common issues.

Work Activities

Detailed Work Profile

Interests