Customer Service Provider

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Active Listening

Empathy

Communication Skills

Problem-Solving

Product Knowledge

Time Management

Conflict Resolution

Adaptability

Patience

Technical Proficiency

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Resolve customer complaints and issues via phone, email, or chat, ensuring customer satisfaction.

90%

Provide accurate information about products, services, and company policies to customers.

85%

Process orders, returns, and exchanges efficiently and accurately.

80%

Identify and escalate priority issues to the appropriate channels for resolution.

75%

Maintain detailed records of customer interactions and transactions.

70%

Follow up with customers to ensure their issues are resolved and they are satisfied.

65%

Participate in training sessions to improve product knowledge and customer service skills.

60%

Contribute to a positive team environment by assisting colleagues and sharing knowledge.

Work Activities

Detailed Work Profile

Interests