Resolve customer complaints and issues via phone, email, or chat, ensuring customer satisfaction.

Provide accurate information about products, services, and company policies to customers.

Process orders, returns, and exchanges efficiently and accurately.

Identify and escalate priority issues to the appropriate channels for resolution.

Maintain detailed records of customer interactions and transactions.

Follow up with customers to ensure their issues are resolved and they are satisfied.

Participate in training sessions to improve product knowledge and customer service skills.

Contribute to a positive team environment by assisting colleagues and sharing knowledge.

Engage with customers via phone, email, or chat to address inquiries and resolve issues.

Identify and analyze customer problems, offering effective solutions and support.

Maintain accurate records of customer interactions and transactions in the CRM system.

Provide exceptional customer service to ensure satisfaction and loyalty.

Develop and maintain a deep understanding of products and services to assist customers effectively.

Gather customer feedback to improve products, services, and overall customer experience.

Identify areas for process improvement to enhance efficiency and customer satisfaction.

Collaborate with team members to resolve complex issues and provide comprehensive support.

Adhere to company policies and procedures while assisting customers.

Identify opportunities to upsell or cross-sell products and services to customers.

Participate in training sessions to enhance skills and knowledge.

Generate reports on customer interactions and service metrics.