Resolving customer complaints and issues efficiently to ensure customer satisfaction.

Providing accurate information about products, services, and company policies.

Handling inbound and outbound customer calls, emails, and chats professionally.

Documenting customer interactions and updating customer records accurately.

Identifying and escalating complex issues to appropriate departments for resolution.

Following up with customers to ensure their issues are resolved and they are satisfied.

Processing orders, returns, and exchanges accurately and efficiently.

Gathering customer feedback and identifying areas for improvement in products or services.

Participating in training sessions to improve product knowledge and customer service skills.

Meeting or exceeding customer service performance metrics and goals.

Assisting with customer onboarding and providing support during the initial stages.

Creating and maintaining customer service knowledge base articles and FAQs.

Collaborating with other team members to ensure consistent and high-quality customer service.