Address customer inquiries and resolve issues via phone, email, or chat, ensuring customer satisfaction.

Maintain accurate records of customer interactions and transactions in the CRM system.

Provide product or service information to customers, highlighting key features and benefits.

Process orders, returns, and exchanges efficiently and accurately.

Identify and escalate complex issues to the appropriate department for resolution.

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Participate in training sessions to stay updated on product knowledge and customer service best practices.

Meet or exceed performance targets related to customer satisfaction, call handling time, and resolution rates.

Engage with customers via phone, email, or chat to address inquiries and resolve issues promptly.

Investigate and resolve customer complaints, aiming for first-call resolution to enhance satisfaction.

Accurately document customer interactions and update records in the CRM system for future reference.

Maintain thorough knowledge of products/services to effectively assist customers and provide accurate information.

Follow established procedures and guidelines to ensure consistent service delivery and compliance.

Gather customer feedback to identify areas for improvement and enhance service quality.

Escalate complex issues to appropriate departments or personnel for timely resolution.

Identify and capitalize on sales opportunities by promoting relevant products or services to customers.

Collaborate with team members to share knowledge and best practices for continuous improvement.

Participate in training sessions to enhance skills and stay updated on product/service changes.

Monitor personal performance metrics to identify areas for improvement and achieve targets.