Operator Representative

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Customer Service Skills

Communication Skills

Problem-Solving Abilities

Technical Proficiency

Time Management

Adaptability

Conflict Resolution

Product Knowledge

Data Entry and Documentation

Teamwork and Collaboration

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Address customer inquiries and resolve issues via phone, email, or chat, ensuring customer satisfaction.

90%

Maintain accurate records of customer interactions and transactions in the CRM system.

85%

Provide product or service information to customers, highlighting key features and benefits.

80%

Process orders, returns, and exchanges efficiently and accurately.

75%

Identify and escalate complex issues to the appropriate department for resolution.

70%

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

65%

Participate in training sessions to stay updated on product knowledge and customer service best practices.

60%

Meet or exceed performance targets related to customer satisfaction, call handling time, and resolution rates.

Work Activities

Detailed Work Profile

Interests