Functional Skills
Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.
-
Incident Management
-
Problem Management
-
Change Management
-
ITIL Framework Knowledge
-
Monitoring and Alerting
-
Automation and Scripting
-
Communication Skills
-
Technical Troubleshooting
-
Service Level Agreement (SLA) Management
-
Customer Service Orientation
-
Basic Networking Knowledge
-
Cloud Computing Fundamentals
Soft Skills
Communication, teamwork, and critical thinking to ensure seamless project execution.
-
Communication Skills
-
Problem-Solving
-
Technical Proficiency
-
Time Management
-
Teamwork and Collaboration
-
Adaptability
-
Customer Service
-
Attention to Detail
-
Stress Management
-
Analytical Skills
Technical Skills
Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.